FOR ONLINE PURCHASES
Exchanges are accepted within 7 days after receiving your merchandise. Items returned must be returned in original packaging and be in excellent condition. Customer is responsible for return shipping charge and insurance.
Damage or defects must be reported to the store by calling within 7 days after receiving your order. We may request an email be sent to us with photos of the damage or defect for closer inspection before we email you a pre-paid return shipping label
Our clerks take every precaution to make certain merchandise leaves our store in perfect condition. Merchandise is removed from it's packaging and carefully inspected before shipping.
However, damages do occur occasionally because of shipping, and extreme temperatures in transit may cause glue joints to be loosened. In our shop we repair loosened glue joints with Goop and on bare wood we try to use Elmer's Wood Glue. Always adjust the position so there is no pressure on the newly glued joint and when possible secure with a rubber band or tape to hold in place while glue dries.
Hand crafted collectibles will have a slight variation in shape, color and sizes are approximate.
Returns and Exchanges for Non-Damaged Merchandise
The Nutcracker Lady Gift Shop offers a 7 day in-store credit or exchange. Original receipt must accompany the return. All sale items are final sale.
In-Store Purchases Damaged in Transit
Our clerks take every precaution to make certain merchandise leaves our store in perfect condition. Merchandise is removed from it's packaging and carefully inspected by the customer before completing the sale.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
ADDRESS TO SEND YOUR RETURN:
Nutcracker Lady Gift Shop
735 Front Street
Leavenworth, WA 98826
ATTN: Returns
