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FOR ONLINE PURCHASES
We accept returns within 7 days of your purchase, as long as your purchase is in its original, unused condition. Please make sure there are no signs of use, such as stains or odors.
Before returning your purchase, please contact our customer support team. They will guide you through the return process and ensure everything goes smoothly.
If you are not completely satisfied with your purchase, you can return it within 7 days of receiving your order. Please be aware that return shipping costs are the responsibility of the customer, unless the product is damaged or defective. We ask that all returned items be in their original condition and packaging. We do not provide return shipping labels, so we recommend using a trackable shipping method to ensure the item reaches us safely. Once your return is received and processed, we will issue a refund to your original payment method within 5–10 business days.
Once we receive your returned item and confirm it's still in mint condition, we'll issue your refund. Refunds will be returned to the original payment method.
Our clerks take every precaution to make certain merchandise leaves our store in perfect condition. Merchandise is removed from it's packaging and carefully inspected before shipping.
However, damages do occur occasionally because of shipping, and extreme temperatures in transit may cause glue joints to be loosened. In our shop we repair loosened glue joints with Goop and on bare wood we try to use Elmer's Wood Glue. Always adjust the position so there is no pressure on the newly glued joint and when possible secure with a rubber band or tape to hold in place while glue dries.
Hand crafted collectibles will have a slight variation in shape, color and sizes are approximate.
Returns and Exchanges for Non-Damaged Merchandise
All "sale items" are final sale. Pre-owned nutcrackers are considered an "as is" sale and therefore are non-refundable.
We honor a returns within 7 days with an in-store credit or exchange, as long as your purchase is in its original, unused condition. Please make sure there are no signs of use, such as stains or odors.
Before returning your purchase, please contact our customer support team. They will guide you through the return process and ensure everything goes smoothly.
If you are not completely satisfied with your purchase, you can return it within 7 days of receiving your order. Please be aware that return shipping costs are the responsibility of the customer, unless the product is damaged or defective. We ask that all returned items be in their original condition and packaging. We do not provide return shipping labels, so we recommend using a trackable shipping method to ensure the item reaches us safely. Once your return is received and processed, we will issue a refund to your original payment method within 5–10 business days.
Once we receive your returned item and confirm it's still in mint condition, we'll issue your refund. Refunds will be returned to the original payment method.
In-Store Purchases Damaged in Transit
Our clerks take every precaution to make certain merchandise leaves our store in perfect condition. Merchandise is removed from it's packaging and carefully inspected by the customer before completing the sale.
We currently do not offer international shipping and only ship within the United States.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
ADDRESS TO SEND YOUR RETURN:
Nutcracker Lady Gift Shop
735 Front Street
Leavenworth, WA 98826
ATTN: Returns
